Silky Secrets Co.

Terms and Conditions

Terms and Conditions

1. Introduction

Welcome to Silky Secrets Co. These Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to comply with these terms. If you disagree, please refrain from using our services.

2. Orders and Payment

All orders placed on our website are subject to availability and acceptance. We reserve the right to refuse or cancel any order at our discretion. Prices and availability of products are subject to change without notice. Payment must be made in full at the time of purchase.

3. Shipping Policy

Orders will NOT ship outside of non-business days. Business days are Monday-Friday, 9 AM -5 PM Eastern Standard Time, excluding holidays that fall on business days.
Shipping Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery.
If there is a significant delay in shipment, a Silky Secrets Co. team member will contact you via email or telephone.
While we strive to adhere to our standard turnaround times, unforeseen delays may occur. In such cases, we will notify you as soon as possible.

4. Returns and Refunds

All sales are final unless the item received is damaged or defective. If you receive a damaged or defective item, please contact us within 7 days of receipt to arrange a return or exchange.

5. Liability Disclaimer

Silky Secrets Co. is not liable for any indirect, incidental, or consequential damages arising from using our products or services. Our liability shall not exceed the total amount paid for the order in question.

6. Changes to Terms and Conditions

We reserve the right to update or modify these terms at any time. Continued use of our website constitutes acceptance of the revised terms.

7. Contact Information

For any questions or concerns regarding these terms, please get in touch with us via email at contact@silkysecretsco.com

Return and Refund Policy

Return and Refund Policy

Last Updated: February 13, 2024

At Silky Secrets Co., customer satisfaction is our priority. Please carefully review our return and refund policy before making a purchase. By placing an order, you agree to the terms outlined below.

Lost, Stolen, or Damaged Products

Silky Secrets Co. is not liable for any lost, stolen, or damaged products during shipping. If you receive your order in a damaged condition or if your package is missing, please contact the shipment carrier directly to file a claim. We recommend saving all packaging materials and damaged goods, as they may be required for the claims process. Additionally, please keep your tracking information as proof of shipment.

Refunds, Returns & Exchanges

All items are FINAL sale and are not eligible for refunds, returns, or exchanges.
We do not accept returns due to buyer’s remorse, incorrect orders, or dissatisfaction with a product.
If you receive the wrong item, please contact us within the [First 7-10 days] of delivery so we can address the issue.

Order Cancellations

Orders cannot be canceled once they have been processed and shipped.

Contact Information

If you have any questions or concerns regarding your order, please contact us at [contact@silkysecretsco.com]. We appreciate your understanding and support!